| 4001 |
Unknown error (related to bank or merchant) |
POLi is unable to continue due to a technical problem with the bank or the merchants POLi account. You may like to retry, if the error persists please contact the merchant you are paying |
| 4005 |
Unexpected bank page |
POLi has encountered an unexpected bank page. This may be due to a new or changed bank page. Our support team has been advised of the error and will address this error as soon as possible |
| 4040 |
Blacklisted Payer account |
The payers bank account is blacklisted in the POLi system |
| 4051 |
Payer Internet Banking locked |
Your Internet banking service is locked. Please contact your bank for further details |
| 4052 |
Third-party payments not supported from payers bank account |
Your bank account may need to have pay anyone functionality or a security measure enabled. Please contact your bank for further details |
| 4054 |
Multiple sessions detected |
Multiple Internet banking sessions detected. Please log out of your Internet banking sessions, cancel this payment and retry your payment |
| 4055 |
No valid accounts |
None of your accounts are supported by the POLi service. Typically, you need a personal bank account that can make pay anyone payments to use the service. Please contact your bank for further assistance |
| 4056 |
Bank unavailable |
The selected bank is currently unavailable; Please try again later |
| 4057 |
Multiple signatories are not supported. |
POLi is unable to support accounts that require separate authorization by multiple signatories; Please retry your POLi payment using a different account or personal Internet banking profile |
| 4058 |
Bank account daily transaction limit has been exceeded |
This transaction will exceed the daily payment limit on your bank account. Please contact your bank to increase your limit |
| 4059 |
Bank Session Error |
Your bank session has ended due to a bank error or session timeout. Please retry your payment |
| 4060 |
Bank account second factor security locked/suspended |
Second Factor Authentication has been entered incorrectly, is unavailable or has been suspended. Please contact your bank for further assistance |
| 4061 |
Bank second factor security issue |
Second Factor Authentication may need to be setup on your bank account or is currently unavailable. Please contact your bank for further assistance |
| 6010 |
Users browser/system unsupported |
The payers browser/system is most likely old and incompatible. The user would need to retry the payment on an alternate device |