We know that most Kiwi sports clubs are community run. So, it might seem overkill to think about whether or not to invest in smart new technology for something basic that you’ve been doing for years – collecting payments. But, the reality is that because most sports clubs are small, volunteer-run organisations, the old ways of getting paid (cash and …
As a merchant, navigating the world of ISO certifications can get pretty overwhelming — after all, there are over 24,000 international standards that govern almost all aspects of technology and manufacturing. But, it’s important that you understand what these certifications mean and how they will impact your business. It’s likely that suppliers and third-party vendors you encounter these days will …
There’s an up and coming generation of consumers who are changing the landscape of ecommerce and shifting merchants’ expectations. Here’s how your ecommerce business can adapt to Gen Z. Who are Gen Z? Gen Z (loosely) refers to anyone born between 1997 and 2012; the oldest in this generation are now young adults in their early 20s entering the business …
Automation is the next stage of evolution for the financial services back office. Why? We know it can improve productivity by 50% (HBR), and we also know that 60% of customer dissatisfaction originates in the back office (Capgemini). Let’s look at the benefits of automation in a back office, and talk about examples. The benefits of an automated, electronic back …
As technology advances, consumer behaviour will do the same. To keep one step ahead of the curve, retailers must quickly adopt effective retail strategies. More than just a fad, omnichannel is the key to delivering a consistent brand experience everywhere you sell. This article is a comprehensive guide to omnichannel retail. We’ll take a deep dive into: What is omnichannel …
There are now a great number of different ways for people to make payments. Across sectors, Kiwis can log online on their computers or mobile devices and control every aspect of their finances. But there’s a clear difference between sectors like retail and financial services, where money movement really matters. So should financial services businesses be using online payment options …
It’s the modern age. Customers want to be able to buy their goods online, and this includes B2B audiences. So, is your website set up to take advantage of the growing business ecommerce trend? If not, here’s what you need to know. The growth of B2B ecommerce around the globe Thanks to the rise of multiple concurrent technologies (mobile, cloud, …
Online spending in New Zealand is on the rise. In fact, Q1 2021 saw far more money spent online by Kiwis than the same period in 2020 (up 27%) or 2019 (up 50%), according to NZ Post. With 2.16 million shoppers online during this period, and an average basket size of over $100, there’s a lot of money to be …
If you’ve never really heard the term ‘Open Banking’ before, that’s OK. Most Kiwis haven’t (nearly 75%, actually, according Yabble/Payments NZ). But chances are you’re already using an Open Banking app or two, and your customers are almost certainly using one. The thing about Open Banking is that as you dig into it, it looks like it could be quite …
New Zealand might have escaped the worst of the global COVID-19 pandemic, but for many local businesses their cash flow did not emerge unscathed. Better adoption of modern technology is critical in the fight for better cash flow, and that means trying to digitise and transform at every level of the organisation – right down to something as small (yet …